Refund policy
To be eligible for a return or exchange, all garments must meet the following strict criteria:
The request must be initiated within 2 days of delivery.
Items must be unworn, unwashed, undamaged, and free of scents, makeup, or deodorant marks.
All original brand tags and protective packaging must remain fully intact.
Items marked as Final Sale, clearance, or customized/made-to-order garments are non-returnable unless defective. Items sent back to us without first requesting a return will not be accepted. Each order is eligible for a return only once
Reverse pickup policy and pin code serviceability:
We strive to make returns hassle-free by arranging door-step reverse pickups for eligible return requests.
We offer reverse pickups through our logistics partners across most locations. However, in the event that your area pin code is not serviceable for reverse pickup by our courier partners, you will be required to ship the product back to us at your own cost and risk.
Self-Shipping Guidelines:
If self-shipping is required, please ensure the package is securely sealed and sent using a reputed, trackable courier service.
Always share the courier receipt and tracking number with our support team at label.ragam@gmail.com.
Label Ragam cannot be held responsible for self-shipped parcels lost, damaged, or delayed in transit.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If your desired exchange size or item is out of stock, you may opt for a refund as per our policy.
Return procedure step-by-step:
Step 1 - Submit request - Initiate your return via our Online Returns Portal
Step 2 - Pickup/self-ship - Our courier partner will attempt reverse pickup within 2–4
business days. If non-serviceable, dispatch the item to our Return
Address.
Step 3 - Quality inspection - Once received at our warehouse, garments undergo a quality inspection (1–2 business days) to verify condition and tags.
Step 4 - Refund Issued - Upon approval, refunds or store credits are processed within 14 business days to your original payment mode.
Damaged, defective, or incorrect items:
In the rare event that you receive a damaged, defective, or incorrect clothing item, please notify us within 48 hours of receiving the package at label.ragam@gmail.com. Please include clear photos and videos of the damaged item and packaging box. Replacement or full refund (including shipping charges) will be issued immediately upon verification. Misprints and color differences from website images are not considered damaged products. We only sell handcrafted products and these are all signs of authenticity.
Refund processing and deductions
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved,
Standard Refunds: Processed back to your original payment method within 10 business days post-inspection.
Shipping Fees: Original shipping charges are non-refundable.
COD Orders: For Cash on Delivery orders, refunds will be issued in the form of Store Credit / Discount Code or transferred directly via Bank Transfer / UPI upon verification.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at label.ragam@gmail.com.
Return address and Support details:
Please note that returns will need to be sent to the following address:
Label Ragam, Plot 30,
Chaitanya green Ford - 1,
Seegehalli,
Kadugodi,
Bangalore,
Karnataka - 560067
Phone number- 9900304979
You can always contact us for any questions at label.ragam@gmail.com.
The company holds the authority to make the final decision in any case.
We partner with reliable third-party logistics and courier services to handle order deliveries and reverse pickups. While our team is always dedicated to assisting you throughout the shipping process, please note:
Delivery personnel and timelines are managed directly by third-party courier services. Certain operational delays, weather disruptions, or attempt failures are beyond our direct control. For privacy and security reasons, delivery agents directly contact only the recipient provided on the order. This may limit our direct intervention in real-time delivery attempts.
Support Assistance: If you encounter any delivery issues, please reach out to our team at label.ragam@gmail.com, and we will coordinate with the courier partner on your behalf to help resolve the issue as swiftly as possible. We appreciate your patience and understanding in such situations.